Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
If your iOS device isn't showing in iTunes try the following: Open iTunes to verify that the device is recognized properly.
Click Next and finish the driver-installation steps.
Click OK in the "Install from Disk" dialog.
If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. (This file will be called "usbaapl64" if you have a 64-bit version of Windows.
Use this window to navigate to the following folder:Ĭ:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
In the "Install from Disk" dialog, click the Browse button.
The Have Disk button should then appear.) (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next.
Click "Let me pick from a list of device drivers on my computer.".
Click "Browse my computer for driver software.".
(Verify the Unknown Device is the Apple Device by unplugging the device and scan for hardware changes again to see if it disappears.)
Right-click the Apple iPhone, Apple iPad, Apple iPod, or Unknown Device entry in Device Manager and choose Update Driver from the shortcut menu.
This entry should be called Apple iPhone, Apple iPad, Apple iPod, or Unknown Device.
Look for the entry that recognizes the device as a camera.
Expand all the sections labeled below (not all sections may be listed):.
If the Apple Mobile Device USB Driver is not listed, continue to step 3.
Locate the Apple Mobile Device USB Driver in this list.
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
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